The statutory warranty claim against the seller is 2 years for all VAUDE products.
We grant a 5-year voluntary manufacturer's warranty on all Made in Germany bike bags.
All tents in the Trekking and Adventure Pro series come with a 5-year voluntary manufacturer's warranty.
All VAUDE sleeping mats come with a 5-year voluntary manufacturer's warranty.
Please refer to our warranty conditions for all questions regarding our voluntary manufacturer's warranty:
Warranty conditions
The 5-year guarantee provided by VAUDE is a voluntary guarantee from the manufacturer.
This goes beyond the statutory warranty of 2 years and therefore offers additional rights. The guarantee is subject to the law of the Federal Republic of Germany.
This valid, free guarantee of five years from the date of purchase applies to material defects and manufacturing faults. Defects caused by your own fault, such as scuff marks, holes, cracks and normal wear and tear are not covered by the guarantee.
Also excluded are defects caused by improper use, non-compliance with assembly instructions, incorrect care or improper storage. However, these defects can often be rectified by our repair service.
If a product is replaced within the warranty period, the date of first purchase continues to apply for the five-year warranty period.
Consumer protection law according to the German Civil Code (BGB)
The statutory consumer protection rights are not restricted by the VAUDE guarantee.
Consumers can choose at any time whether they wish to claim the service in accordance with the VAUDE guarantee declaration or in accordance with the applicable consumer protection rights.
The guarantee services are to be understood as a voluntary supplement and are not a substitute for the rights granted by consumer protection laws.
Consumers can in particular claim the rights arising from §§ 434-neu ff., §§ 477-neu ff. and §§ 479 ff. of the German Civil Code.
The specialist or online retailer with whom the purchase contract was concluded is always the first point of contact.
We grant the VAUDE guarantee on the following products: