Did you purchase the product from one of our dealers? Then please contact this dealer directly. He will take care of the complaint and give you information about the deadlines, possible costs and further steps.
Did you purchase the product on vaude.com? Then you can find the information about the complaint process here:
1. packing:
Fill out the return slip with reason "01 item defective" and the field "comment" with a detailed description of the defect and your processing request and put it with the item in the package.
2. return address:
Please always send the return to your sales partner. You will find the address in the red box on the return slip. Please note that for orders placed via vaude.com, complaints cannot be sent to the VAUDE GmbH & Co. KG address if they were purchased via a partner, but only to the contractual partner from whom you received the package. A warranty claim only exists against your contractual partner.
3. Shipping:
You can send your package with the parcel service provider of your choice to your contractual partner. Keep the issued return receipt best. Please note that the return of the goods at your expense and risk runs.
4. Complaint processing:
As VAUDE is committed to sustainability and we consistently pursue this strategy, we always first try to repair your complaint in the context of subsequent performance.
Inside your warranty claim, the processing is free of charge. Outside of your warranty claim or in case of own fault, we can perform a chargeable complaint processing at your request. But only if you agree to the estimate that you receive in advance.