Your item is defective or damaged? We are sorry!
Did you purchase the product from one of our dealers? Then please contact this dealer directly. He will take care of the complaint and give you information about the deadlines, possible costs and further steps.
Did you purchase the product on vaude.com? Then you can find the information about the complaint process here - step by step:
Fill out the return bill with reason "01 item defective" and the field "comment" with a detailed description of the defect and your processing request and put it with the item in the package.
2. return address:
Please always send the return to your partner. You can find the address in the red box on the return slip. Please note that when ordering via vaude.com no complaint can be sent to the VAUDE Sport GmbH & Co. KG address, but only to your contract partner. A warranty claim exists only against your contractual partner.
You can send your package with the parcel service provider of your choice to your contractual partner. Keep the issued return receipt best. Please note that the return of the goods at your expense and risk runs.
4. Complaint processing:
As VAUDE is committed to sustainability and we consistently pursue this strategy, we always first try to repair your complaint in the context of subsequent performance.
Inside your warranty claim, the processing is free of charge. Outside of your warranty claim or in case of own fault, we can perform a chargeable complaint processing at your request. However, this is only possible if you agree to the cost estimate. Your dealer will contact you in such cases.
Note: During the summer months, we usually have significantly more repair requests. This can lead to delays in July / August your repair. We ask you for a little patience.